Medical Clinic Hardware Upgrade

The Challenge

A regional medical clinic needed to upgrade eight workstations and replace ageing clinical printers ahead of a practice management software release. The clinic had limited after-hours access, could not afford downtime during consulting hours, and required that every workstation retain access to patient records and scheduling. Cabling in the patient corridor had been run loosely along skirting boards and needed to be dressed safely.

What We Did

We supplied eight business-tier desktops, two network clinical laser printers, and a small managed switch. All workstations were configured off-site with the clinic's practice management software profile, mapped drives and email. On-site installation was scheduled for a Saturday morning, with each workstation swapped and verified in under forty minutes. Loose cables in the patient corridor were re-run inside cable trunking to meet clinical safety standards.

Problem and Resolution

The existing printers used a legacy protocol that the new release no longer supported, so we selected network printers with modern drivers and confirmed compatibility with the practice software vendor before purchase. We also discovered that two wall ports were wired to a dead switch port; we re-patched them and tested link lights at both ends.

The clinic now has a documented hardware baseline and a rolling support arrangement for future updates.